Reference

How We Keep Your Account Safe and Private

When you open an account with duit88, your personal information and payment details are protected by strict data-handling practices.

Account identity verifiedPayment data encryptedNo third-party sharing without consent
Explore the Lobby Read FAQ
duit88 How We Keep Your Account Safe and Private
REACH US DIRECTLY

Contact Us About Your Privacy

If you have questions about how we handle your data, want to update your account details, or need to request deletion of your information, reach out through the channels below. Our team responds to privacy requests within 7 business days and can walk you through your options.

Team online

Live Chat Support

Open the live chat in the lobby under Help. Our team is available daily from 08:00 to 00:00 Jakarta time to answer privacy and data-handling questions.

Email Support

Send your privacy inquiry to [email protected] with your account email and a clear description. We respond within 48 business hours with detailed information.

Account Settings

Log in, go to My Account > Privacy & Security, and review your data preferences. You can update your contact details or request a data export directly from this page.

HOW WE SAFEGUARD YOU

Data Security, Cookies and Account Protection

duit88 uses industry-standard encryption to protect your login credentials and payment information. When you sign in from Bandung or anywhere in Indonesia, your session is secured with SSL certificates and session tokens…

Encryption Protocol

All deposits, withdrawals and login sessions use 256-bit SSL encryption. Your banking credentials are never stored in plaintext on our servers.

Withdrawal Verification

Each payout is reviewed by a team member before it leaves your account. This step prevents unauthorized transfers and confirms matching DANA, OVO, GoPay or QRIS details.

Cookie Use

We place cookies in your browser to store your lobby settings, language choice and recent game activity. These cookies do not track you on third-party sites and expire after 12 months of inactivity.

Device Tracking

We log the devices and locations where you sign in so you can spot unauthorized access. If a login appears unfamiliar, flag it immediately in Account Security settings.

Data Retention

We keep your account information for three years after your last login. Payment records are retained for seven years for regulatory compliance where local law permits.

Your Right to Request

You can request a copy of your personal data, ask us to update it, or request deletion via the Privacy & Security section in your account settings. We process requests within 7 business days.

Privacy Policy Frequently Asked

Below are the questions we hear most often about how duit88 handles your information, who can access it, and what rights you have.

We collect your full name, date of birth, email, phone number and banking details (account holder name and bank branch). If you deposit via DANA, OVO, GoPay or QRIS, we record the transaction ID and amount. We also track your IP address, browser type and device model for security purposes and fraud prevention.

Your banking details stay with duit88 only. Game studios and table providers never see your account number, DANA wallet, OVO balance or QRIS identifier. They receive only a play session ID so the game knows where to send your winnings — your identity remains hidden from them.

We retain your account record and payment history for three years after closure for compliance and dispute resolution. After three years, personal details like your name and phone number are anonymized. Betting history may be kept longer where local law permits, but is no longer linked to your identity.

Yes, we use cookies to store your language, recent games and lobby settings so the site remembers your preferences. You can disable cookies in your browser settings, but this may limit your ability to save lobby customizations and auto-fill login credentials. Essential security cookies cannot be disabled.

We send a confirmation code to your registered email and phone number. You must enter this code to complete the login from a new device. If you do not recognize the login attempt, you can reject it immediately and change your password in Account Security settings.

Yes. Go to My Account > Privacy & Security and select 'Request My Data'. We compile a report of your personal information, account history, login records and game transactions within 7 business days and send it to your registered email address.

Contact our support team immediately via live chat (08:00–00:00 Jakarta time daily) or email [email protected]. Include your account email and a description of the suspected misuse. Our compliance team will investigate and respond with findings and next steps within 5 business days.

Related Pages

duit88 Indonesia duit88 Login duit88 Casino FAQ About Us