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Terms & Conditions That Protect Your Account

When you open an account with duit88, you agree to follow the terms that keep your wallet safe, your deposits secure, and your withdrawals on track.

Account safety firstClear deposit & withdrawal rulesDispute resolution in your favourPrivacy & data protection

Explore the Lobby Read FAQ

How Our Terms Work for You

duit88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to every account opened on duit88.club and cover your use of the lobby, live tables, slots, sportsbook and all payment methods. By registering, you confirm you're of legal age, have given accurate information, and understand how deposits and withdrawals operate where local law

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permits. We enforce these terms to prevent fraud, money laundering and account abuse; we also use them to resolve disputes fairly and to keep your data separate from our operational systems. If you're in Bandung, Medan or anywhere else in Indonesia with internet access, the same
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terms apply—no regional carve-outs. Withdrawals are verified against your deposit records and identity documents to comply with local financial regulations; this can take 1–3 business days depending on your chosen payment method.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Reach Us About Your Terms

If a term is unclear, you think we've violated one, or you need to dispute a transaction, we've set up three ways to reach our team. Each path is staffed by someone who can explain the rule, escalate a complaint, or process a correction. We respond to all inquiries within 24 hours, and we keep a record of every exchange so nothing gets lost.

Team online

Live Chat Support

Open the chat bubble in the bottom right of your account. Our team is live 08:00–23:00 WIB every day to clarify terms, walk through account rules, or handle urgent disputes.

Email Escalation

Send a detailed message to [email protected] with your account number and issue. We investigate within 24 hours and reply with a full explanation or resolution.

Account Settings

Log into your account, head to Settings > Account & Legal, and file a dispute or request a terms clarification. We track it and notify you of progress every 12 hours.

YOUR DATA SECURITY

How We Protect Your Information

Our terms require us to encrypt your deposits, withdrawals, identity documents and game history.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your wallet balance, transaction history and identity verification are protected by the same standard used by Indonesian banks.

Cookie & Tracking Policy

We use cookies to keep you logged in and to track which games you play so we can improve the lobby. You can disable non-essential cookies in your browser without losing access to your account.

Account Closure & Erasure

Close your account anytime through Settings > Account & Legal > Permanent Closure. We erase personal data after 90 days; transaction receipts stay for 7 years per local law.

Data Request

Request a full export of your account data, game history and payment records by emailing [email protected] with your account number. We deliver it within 5 business days.

Identity Verification

We verify your name, ID number and address when you open an account and before your first withdrawal. This protects you from account takeover and ensures your payouts go to the right person.

Report a Breach

If you suspect your account is compromised or you've spotted unauthorized activity, contact live chat immediately or email [email protected]. We freeze the account within 10 minutes.

Frequently Asked Questions About Our Terms

If we detect rule-breaking—like using a borrowed account, placing bets for someone else, or depositing money from an illegal source—we freeze your account and hold your balance pending investigation. If confirmed, we forfeit the balance and report you to the relevant authority where local law requires it.

No. You may only hold one active account per person. If we find duplicates linked to the same identity, we close all but one and flag the account for review. Duplicate accounts violate our anti-fraud terms.

Log into your account, go to Settings > Profile, and update your phone, email or address. Changes to your name or ID number require support approval and may delay withdrawals until verified. Contact live chat to start the update.

If we reject a withdrawal, we'll send you a reason—usually a verification mismatch or suspicious activity. Reply to that email with supporting documents, or open a live chat to dispute it. We review disputes within 24 hours.

Your deposits are held in a segregated bank account in Indonesia, separate from our operating funds. Where local law permits, deposits and legitimate winnings are treated as your property and cannot be seized to cover our debts.

We keep transaction receipts for 7 years as required by Indonesian financial law. Personal data (name, ID, email, address) is deleted after 90 days unless you request early erasure, which happens within 30 days.

The terms are fixed for all accounts. If we change them, we notify you by email at least 30 days ahead. You can close your account before the new terms take effect if you disagree.

Terms & Conditions That Protect Your Account

How to Reach Us About Your Terms

Live Chat Support

Email Escalation

Account Settings

How We Protect Your Information

Encryption Standard

Cookie & Tracking Policy

Account Closure & Erasure

Data Request

Identity Verification

Report a Breach

Frequently Asked Questions About Our Terms

01 What happens if I break the terms?

02 Can I have multiple accounts?

03 How do I update my personal information?

04 What if I disagree with a withdrawal denial?

05 Are my deposits and winnings protected by law?

06 How long do you keep my account data after I close it?

07 Can I change the terms that apply to my account?

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